Why is 'Mario Kart Tour' not working? How to fix error 806-7250

Nintendo’s latest foray into the mobile space, Mario Kart Tour, sputtered across the starting line after its debut on iOS and Android Wednesday, with numerous users reporting an error message prevented them from actually playing the game. Here’s the gist of what’s been happening: After successfully linking the app to a Nintendo account, you’ll be back at the title screen, with a loading bar progressing across the bottom. Just when it seems like everything’s ticking along smoothly, at around 15 percent completion, you’ll see a blue pop-up window with a brief message reading: “An error occurred. Please try again later. Support Code: 806-7250.”

We’ve been attempting to play the game on Android, and unfortunately, haven’t had any success in getting the game to work since initially downloading it Wednesday morning. After rolling our first racer and doing a practice run on the Mario Circuit, we encountered our error message the app was attempting to download additional data. Several attempts to relaunch and reinstall the app brought us back to the same aggravating error screen, over and over.

Nintendo reps did not immediately respond to Inverse’s request for comment on the Mario Kart Tour error messages. We will update this story with any additional information or troubleshooting tips as they become available.

So why is this happening? A number of Reddit threads on the topic suggest it has something to do with the app attempting to download a post-launch update. While most of the users reporting problems seem to be using Android devices, it seems iOS users aren’t immune to the problem. Even creating a new Nintendo account doesn’t seem to solve the issue. “Well, I’ve used up all my email addresses in an attempt to play this game,” lamented one redditor. “I think I’m done.”

Here’s what we’d suggest trying to fix the problem. (Hopefully you’ll have a bit more luck than we did.)

1. Quit and restart the Mario Kart Tour app once you see the message.
2. Delete the app, then re-download it from the iOS or Android store. (You’ll need to go through the steps to link your Nintendo account to the game once again.)
3. Delete Mario Kart Tour and restart your device. Then download the game again from your app store and go through the setup process.

Once you’re actually able to hit the track on Mario Kart Tour, you’ll be able to opt-in to the game’s subscription Gold Pass for a cool $5 per month. (Here’s our rundown of what you’ll get for the cash.) So far, the mobile racer has met with mixed reviews from fans, with some calling the subscription model and gatcha system “insanely greedy” and “hiliariously bad.” Others were just peeved by the absence of Nintendo’s sexiest creation, Waluigi. (Sorry Bowsette stans, but it’s true.) Hopefully Nintendo will get these issues resolved in short order, so more Mario Kart fans have the chance to judge for themselves.

Mario Kart Tour is available now for iOS and Android devices, but good luck getting it to actually work.